Mon-Sat, 8am-5pm Unit 25/30 Willandra Drive, Epping VIC 3076

Privacy Policy

How we collect, use and protect your personal information.

This policy explains how HA Auto Repairs Pty Ltd ("HA Auto Repairs", "we", "us") collects, uses, stores and discloses personal information when you visit haautorepairs.com, book a service, or deal with us as a customer. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Last updated: 3 October 2026

1. Information we collect

Booking and contact details: your name, phone number, email address and the address where the work is to be done (for mobile mechanic bookings).
Vehicle details: registration number, make, model and information about the job you describe.
Job and billing records: quotes, invoices, payments, service history and photos taken of your vehicle during a job.
Messages: anything you send us by phone, SMS, WhatsApp, email or the website forms.
Website usage data: pages visited, device and browser type, and approximate location, collected through cookies and similar technologies (see section 5).

2. How we collect it

We collect information directly from you when you complete our booking form, call, message or email us, or bring your vehicle in. We also collect usage data automatically when you browse the site.

3. Why we collect and use it

To book, quote, carry out and follow up on vehicle work.
To contact you about your booking, including confirmations, reminders and questions about the job.
To issue invoices, receive payment and keep the financial and tax records the law requires.
To keep a service history so we can advise you properly on future work and honour warranties.
To understand how the website is used and improve it.

We do not sell your personal information. We only send marketing messages if you have asked for them or would reasonably expect them, and you can opt out at any time.

4. Who we share it with

We share personal information only where needed to run the business, with service providers who handle it on our behalf:

Website hosting and email delivery providers that store and transmit your booking and enquiry details.
Xero, our accounting software, where customer names, contact details and invoice information are stored for bookkeeping and invoicing.
Slack, which we use internally to alert our team to new bookings.
Google (Analytics and Maps) for website measurement and address lookup, and WhatsApp if you choose to message us there.
Our accountant, advisers and regulators where required for tax, legal or compliance reasons.

Some of these providers store data on servers outside Australia, including in the United States and Europe. We take reasonable steps to make sure they handle information securely. We may also disclose information where the law requires or authorises it.

5. Cookies and analytics

We use Google Analytics 4 to measure traffic and how people use the site, such as which pages are viewed and whether a booking form is completed. It uses cookies and similar identifiers. You can block or delete cookies in your browser settings, or install Google's opt-out browser add-on. The booking form uses Google Maps address autocomplete, which sends what you type in the address field to Google.

6. Storage and security

Booking and customer records are held in a password-protected system accessible only to our staff, and sent over encrypted (HTTPS) connections. No online system is completely secure, but we take reasonable steps to protect information from misuse, loss and unauthorised access. We keep records for as long as needed for the purposes above, and for at least the period the law requires (generally 7 years for financial records), then securely delete or de-identify them.

7. Access and correction

You can ask to see the personal information we hold about you, or to correct it, by contacting us using the details below. We will respond within a reasonable time, usually within 30 days. We may need to verify your identity first.

8. Complaints

If you think we have mishandled your information, contact us and we will investigate and reply in writing. If you are not satisfied, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

9. Changes to this policy

We may update this policy from time to time. The current version is always on this page, with the date it was last updated at the top.

10. Contact us

HA Auto Repairs Pty Ltd (ABN 76 682 888 599)
Unit 25/30 Willandra Drive, Epping VIC 3076
Phone: 0423 046 659
Email: admin@haautorepairs.com